female hands holding a small yellow flower

Thank you for your support

Every year in Muskoka brings new and unique challenges, but none of us have ever faced a situation like this. We were completely shut down for weeks, at a time when we would normally be leaping into high gear. When we were finally allowed to get back to work, we had to figure out how to do it while keeping everyone safe.

It’s been a challenging year for everyone, and we’ve all come to appreciate things that we may not even have noticed before. Store clerks and truck drivers used to be seen as simply people doing their job; now we recognize just how vitally important they are. And, of course, we have a renewed appreciation for the frontline workers in health care – nurses and doctors, hospital janitors and PSWs, and so many more – who all put themselves at risk every day to take care of those who need it.

We are grateful for so much, including the kindness and understanding of you, our clients.

7 people on a dock at the lake wearing protective face masks

Some of you are spending a lot more time at the cottage, even living and working here rather than commuting back to the city every week. Others are less fortunate, unable to come to the cottage at all until the Canada-US border is reopened.

But regardless of your situation, so many of you have been very understanding. Yes, there have been delays, and will continue to be delays. It’s not just that we lost weeks of valuable springtime: we are also having to work in a way that is much less efficient than we are used to.

For example, in a normal year we might have as many as six people traveling in a vehicle to get to your cottage; now we are limiting it to no more than three crew members in a vehicle, in order to help them maintain their distance from each other.

Vehicles and other equipment is being cleaned much more frequently, and we are taking steps to minimize the amount of equipment sharing that takes place.

person driving a vehicle wearing a faceshield
passenger in a vehicle wearing a mask

passenger in a vehicle wearing a mask

And, of course, we are all wearing PPE at the appropriate times and washing or sanitizing our hands much more frequently.

All of it takes time, but it’s worth it to ensure the safety of everyone – our staff and you, our loyal clients.

Thank you for your patience and your continued support. We are all in this together, and together we will get through it.

Top photo by Lina Trochez

Posted in Blog.